Ask Us 24/7 Has a Big Birthday!

In 2013, Ask Us 24/7 celebrates 10 years of service.  In fact, the anniversary date, is just around the corner: Sunday, September 1st. To mark the occasion, we will be holding a contest on our Facebook page at , giving our users a chance to win Amazon gift cards.

In the mean time, let’s look back on some of our favorite comments from our patrons:

From 2009:
“This service was great. I looked for a specific article for half an hour on my own (not exaggerating). The librarian helping me found it in one minute (again, I’m not exaggerating). Thanks!”

“Excellent service! Great to have available, and I am utilizing it on Christmas Day, I can’t believe how quick someone responded to my question, and that i was even able to connect to someone at all. Thank you!”

“GREAT service for “after hours” questions and when you need something in text/writing to refer back to. I definitely prefer it to asking questions by telephone! This online chat was fantastic because the librarian gave me step by step directions that I could keep referring back to – until I got it right and she solved my problem completely!!!”

“Thank you for providing this service 24/7 at times we, as students, as up in the wee hours of the morning, working on assignments.”

Jaclyn McKewan
WNYLRC Training and Emerging Technologies Librarian



“First time chatting with a librarian online and it was a very positive and helpful experience. Thank you very much :)”

Thank you to our patrons for using our service, and to our participating librarians. Without you, we wouldn’t have reached this milestone!

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